How We Built tips.md — Cashless Tips for Restaurants in Moldova

The venue has modern scales, a self-service kiosk, terminals and scanners. Every device works and meets the requirements. Yet staff still walk from scale to scale with a USB stick, rewrite prices and enter invoices by hand. Here is where time and money usually get lost, and what to do about it. The problem isn’t the ha

The Problem We Started With Moldretail Group manages a network of locations with over 500 employees. Whenever an employee needed a pay stub, a proof of income, or information about their pay calculations, they would call the accounting or HR department. All the data was stored in 1C—but regular employees didn’t have ac

The Initial Situation Linella has tens of thousands of customers who shop regularly at their stores. But there was no loyalty card or app through which to reward them, send them personalized offers, or better understand what each customer buys. The Challenges They Faced The cash registers, the warehouse, and the custom

The Problem We Started With Linella has dozens of stores across the country and thousands of employees and partners who need help every day—whether it’s a cash register that isn’t working, a supplier with an urgent question, or a customer with a complaint. Previously, all these requests came in via phone, email, or dir

The Initial Situation Linella has dozens of grocery stores across the country, where products sell quickly and many have short shelf lives. Once a month, teams would physically count everything on the shelves and in the warehouse—a long, tedious, and error-prone process. The Problems They Faced The inventory was taken

Where We Started — A Day in the Life of an Auditor Before Implementation Moldretail Group manages dozens of retail locations throughout Moldova. Each must adhere to uniform standards: cleanliness, merchandise display, compliance with personnel regulations, and equipment operation. To verify these standards, the company